Terms and Conditions for Change&Fly Option

In these Terms and Conditions, the following terms and expressions shall be defined as follows:

"Customer": any individual holding an electronic ticket on an Eligible Flight wishing to purchase a Change&Fly Option.

"Fare Difference": the price difference that applies when the Customer uses Change&Fly to make a Flight Change and the originally booked fare or travel class is no longer available. If the new flight is more expensive, the Customer pays the difference. If the new flight is cheaper, the difference will not be refunded.

"Flight Change": a change in timing, date, or destination of the Eligible Flight. A Flight Change may apply to the outbound and/or inbound flight, as long as both changes are made at once.

"KLM": Koninklijke Luchtvaart Maatschappij N.V., incorporated under the laws of the Netherlands, having its statutory seat and registered office in (1182 GP) Amstelveen, the Netherlands at the Amsterdamseweg 55, registered under number 33014286 in the trade register of the chamber of commerce and industry, Amsterdam, The Netherlands.

"Eligible Flight": a Medium-Haul Flight, with a KL flight number, operated by Air France, KLM, or KLC that allows the purchase of a Change&Fly Option.

"Change&Fly Option" or "Option": the option for the Customer to purchase Change&Fly under the conditions set forth herein and subject to availability. The Option may be purchased solely during the booking process and applies to all segments of the booking.

"Terms and Conditions" or "Conditions": the present conditions defining the terms and conditions of sale of the Change&Fly Option.

"Website": the KLM Website, accessible via www.klm.com and/or the KLM mobile app.

Customers who purchase the Change&Fly Option receive the following benefit: the possibility to make one change in their booking up to 14 days before departure for passengers holding an Economy Light or Basic fare ticket on a Medium-Haul Flight. Timing, date, and destination may be changed for both inbound and outbound flights, as long as all changes are made at the same time. Any applicable Fare Difference must be paid at the time the Flight Change is made.

3.1. Subject to product availability, a Customer may purchase a Change&Fly Option for the Eligible Flight online via the Website during the booking process.

3.2. The Change&Fly Option enables the Customer to make one change to their ticket. A change in the reservation means a voluntary change of the date, flight, fare, travel class (change of cabin or Upgrade to a higher cabin), but also a voluntary downgrade.

3.3. A Customer may purchase the Change&Fly Option up to a specific number of days before the departure of the first flight in their itinerary. The last day to purchase the Change&Fly Option depends on the itinerary and fare.

3.4. A Customer may use the Change&Fly Option up to a specific number of days before the departure of the first flight of their itinerary. The last day to use the Option is indicated at the time of purchase in the booking confirmation email. After purchase, the Customer can find the latest day of usage in MyTrip under the product detail conditions.

Payment for the Change&Fly Option may be made using the payment cards and iDEAL accepted on the Website.

5-A Change conditions

5.1. KLM agrees to make every effort to respect the Flight Change that will take place following the purchase of the Change&Fly Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Change&Fly Option. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Change&Fly Option purchased in accordance with the Conditions shall be reimbursed the price of the Change&Fly Option in accordance with the conditions set forth in article 5-B 'Refund conditions'.

5.2. The Change&Fly Option is personal, non-changeable, and non-transferable.

5.3. The Change&Fly Option is associated with a KL flight number and must be used no later than the date communicated in the booking confirmation email. The Customer can also retrieve the Conditions for the Change&Fly Option in MyTrip, where the latest date of usage can also be found.

5.4. In case of an involuntary change to the itinerary, the Change&Fly Option will be transferred accordingly.

5.5. Customers who purchase the Change&Fly Option may do so only on their own behalf or on behalf of a person who has duly authorized them to purchase the Change&Fly Option for their account, hereinafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is deemed to have read and accepted these Terms and Conditions.

5-B Refund conditions

The Customer who has purchased the Change&Fly Option will be entitled to a refund of the price of the Option in the following case:

The Customer may request a refund of the Change&Fly Option via the Website, as detailed in article 8.

KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.

Personal Data collected and processed by KLM for the purposes of the Option is processed in accordance with applicable laws and regulations. For more information, please consult our KLM Privacy Statement.

Any claim concerning the reservation, payment and/or provision of the Option shall be addressed to KLM via the online claim form, accessible via the ‘Refund’ link in the footer of the Website, followed by selecting the option ‘Request a refund for my extra option’.

KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).