Travel alerts and disruptions
Latest alerts and rebooking policies
Last updated on Thursday 19 September 2024, 10:35 (Amsterdam time).
Because of the security situation in Beirut, we are issuing voluntary rebook policy to our passengers flying to, from or via Beirut (BEY) from Wednesday 18 September 2024 up to and including Friday 27 September 2024. These options are only valid if you have a ticket originally issued on or before Wednesday 18 September 2024.
Rebooking and requesting a refund
If you have booked a flight to, from or via Beirut (BEY) from Wednesday 18 September 2024 up to and including Friday 27 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 18 September 2024.
Does your original flight depart from Wednesday 18 September 2024 up to and including Friday 27 September 2024 to, from or via Beirut (BEY), then your new departure date should be before or on Wednesday 18 September 202. You can rebook your flight at the latest on Sunday 6 October 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 6 October 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Because of the security situation in Tel Aviv (TLV), we are issuing voluntary rebook policy to our passengers flying to, from or via Tel Aviv (TLV) on Wednesday, 18 September 2024 up to and including Friday, 27 September 2024. These options are only valid if you have a ticket originally issued on or before Wednesday, 18 September 2024.
Rebooking and requesting a refund
If you have booked a flight to, from or via Tel Aviv (TLV) on Wednesday, 18 September 2024 up to and including Friday, 27 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday, 18 September 2024.
Does your original flight depart from Wednesday, 18 September 2024 up to and including Friday, 27 September 2024 to, from or via Tel Aviv (TLV), then your new departure date should be before or on Sunday, 06 October 2024. You can rebook your flight at the latest on Sunday, 06 October 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 06 October 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Due to the current track of Typhoon Bebinca for China on Sunday 15 September 2024 up to and including Monday 16 September 2024, some of our flights to, from or via Shanghai (PVG) may be disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via Shanghai (PVG) on Sunday 15 September 2024 up to and including Monday 16 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 14 September 2024.
Does your original flight depart on Sunday 15 September 2024 up to and including Monday 16 September 2024 to, from or via Shanghai (PVG). Then your new departure date should be before or on Thursday 19 September 2024. You can rebook your flight at the latest on Thursday 19 September 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Thursday 19 September 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Because of the security situation in Beirut, we are issuing voluntary rebook policy to our passengers flying to, from or via Beirut (BEY) from Wednesday 31 July up to and including Sunday 1 September 2024. These options are only valid if you have a ticket originally issued on or before Sunday 25 August 2024.
Rebooking and requesting a refund
If you have booked a flight to, from or via Beirut (BEY) from Wednesday 31 July up to and including Sunday 1 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Sunday 25 August 2024.
Does your original flight depart from Wednesday 31 July up to and including Sunday 1 September 2024 to, from or via Beirut (BEY), then your new departure date should be before or on Sunday 29 September 2024. You can rebook your flight at the latest on Sunday 29 September 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 29 September 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Because of the security situation in Nouméa, New Caledonia, we are offering below rebook and refund options to our passengers flying to, from or via Nouméa (NOU) on Monday 01 July up to and including Tuesday 01 October 2024. These options are only valid if you have a ticket originally issued on or before Friday 07 June 2024.
Rebooking and requesting a refund
If you have booked a flight to, from or via Nouméa (NOU) on Monday 01 July 2024 up to and including Tuesday 01 October 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 7 June 2024.
Does your original flight depart on Monday 01 July 2024 up to and including Tuesday 01 October 2024 to, from or via Nouméa (NOU), then your new departure date should be before or on Tuesday 15 October 2024. You can rebook your flight at the latest on Tuesday 15 October 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Change of Origin or destination is permitted up to 300 miles (483 km).
- Your new departure date should be before or on Tuesday 15 October 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
We regret to inform you that all KLM flights to Tel Aviv are cancelled until 26 October 2024.
Rebooking and requesting a refund
We will rebook you on Air France flights or partner airlines when possible. You will receive a notification of your new flight details. If rebooking with Air France is not possible or you are not satisfied with the rebooking option, you are entitled to a full refund or can contact your travel agency or My Trip for other options.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Self-service options
If your flight is affected by a disruption, we will inform you via e-mail or text message and rebook you automatically if required. Want to change your travel details or request a refund? Check out our self-service options.
Change your flight
Easily adjust your travel date, departure times or destination in case of a disruption.
Cancel your flight
Want to cancel your trip due to unexpected changes? Read more about your options.
Check your travel details
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Request compensation
Experiencing cancellations, delays, or rebookings? You might be entitled to compensation.
Request a refund
Don’t want to take your flight anymore? Check if you get a refund for your unused trip.
Report delayed baggage
Can’t find your bag after arriving? Always report this online within 48 hours after your arrival.
Support and rights
Disruptions at Schiphol
Experiencing disruptions while travelling via Schiphol? Here’s what to expect and what you can do.
Disruptions at other airports
Experiencing disruptions while travelling via another airport than Schiphol? Here’s what you can do.
Read your rights
In case of cancellations, delays, downgrading and denied boarding, these are your rights.
Need our help?
If you’re encountering problems with our self-service tools, feel free to contact us.